Atlasjet had said they would take over CTA’s 12,000 outstanding bookings but ABTA is reporting that their agents are saying that flights are being offered but not to the same airport.
It had quickly become clear to those who have tried to follow Atlasjet’s instructions that they were poorly thought out and poorly supervised. Instructions ranged from, “just turn up and hope” to a complete lack of information. Although customers still have access to records on the CTA database it is surprising that Atlasjet has not used this same database to inform customers of their intentions for these individuals.
On the Atlasjet website customers are being informed that there are flights today and tomorrow but not that they are full. One NCFP reader contacted the four companies on Atlasjet’s list of travel agents able to convert CTA tickets to Atlasjet ones only to be told that because they bought directly from CTA, and I guess are not covered by ABTA, they could not help them.
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